Acceptable Use Policy

This policy applies to everybody using Bookort. Breaking it may cost you access, and serious cases are reported.

Everybody

Do not:

• book courts you do not intend to use, or book to stop somebody else booking
• use somebody else's account, or let somebody else use yours
• give false contact details, or impersonate another person or venue
• try to break, overload or get around the security of the service
• scrape the site, or extract data from it by automated means, without written permission
• resell a booking outside the platform's own transfer feature

Venues

Do not:

• list courts you cannot provide, or times you are not open
• advertise a price and charge another
• take a booking through Bookort and then ask the customer to pay outside it
• state a cancellation policy you do not intend to honour
• use a customer's contact details for anything but the booking they made, unless they agreed
• discriminate against customers on any ground protected by law

Reviews

Reviews are written by people who actually played. Do not write a review of a venue you have not booked, offer anything in exchange for one, or write one about a competitor.

Reporting

If you see something here that breaks this policy, write to hello@bookort.com.

What happens

Depending on what happened, Bookort may remove content, suspend an account, cancel bookings, hold a payout while it looks into something, or end an agreement. Where money is involved, what is already owed is still owed.